This section helps you troubleshoot issues related to obtaining, adding, and removing Contract IDs. For more information about Contract IDs, see Working with Contract IDs.

After you purchase ePublisher components, your WebWorks customer service team will e-mail your Contract ID that enables licensing for the products your purchased. If you have not received a Contract ID, send an email to sales@webworks.com. For more information about Contract IDs, see Working with Contract IDs.

You must enter a Contract ID before you can generate output. If you have not entered your Contract ID information, ePublisher displays an error stating that no valid license key was found to enable support for your content authoring tool.

If you have entered a Contract ID but still receive this error, verify you entered your Contract ID information correctly. For more information about Contract IDs, see Working with Contract IDs.

If you have received your Contract ID and entered your Contract ID into ePublisher but you are having problems with licensing, send an email to customerservice@webworks.com. For more information about Contract IDs, see Working with Contract IDs.